In the month of April, I had the opportunity to travel quite a bit for work and for pleasure. If you have been reading my articles for long, you know that I am a big advocate of living an integrated life. As a business owner, I have a certain level of control in the day-to-day work that I do, but it is not always easy.
The best laid plans can fall away when a family emergency rises to the top of the list of priorities. The day I returned from a business mastermind trip in Europe, I learned my mother had fallen ill with abdominal issues. As I was back in town, I was able to support my mother in-person, take her to the hospital and spend much of last week with her.
As I write this, I am on Day 8 of being there to provide encouragement to my mother as the doctors try to figure out how best to help her. With my attention on her, it is a relief to know that my business – which is fortunately extremely busy right now – is carrying on without my having to monitor every aspect.
How can your business keep going during a family emergency? It actually came together for me while I was watching the way the hospital operates and being thankful that my business operates much more efficiently and effectively, especially when it comes to client service and satisfaction. (You can watch my video about the connection I drew between business and the hospital operations on LinkedIn or Facebook.)
The key elements your business needs to keep running:
- Build and empower a great team and then trust them.
- Systematize your processes.
- Communicate regularly and transparently with clients, industry partners and other key people.
- Implement and effectively use mobile technology.
You need to have many of these things in place before a family or other emergency comes up. How does your company stack up? Are you ready in case of emergency? If not, take heart and know that you can start to take the necessary steps to improve from where you are starting today.